GP Guidance: Referring to Mind Professionals (MSE Pathway)
Mind Professionals is a commissioned provider for neurodevelopmental assessments for children and young people aged 6 – 18 across Mid and South Essex. To ensure your patient’s referral is triaged effectively, please follow the mandatory MSE ICB Framework and submission protocols below.
Mandatory Referral Method: e-RS
Important Notice: In line with local commissioning requirements, the preferred method for Mind Professionals to receive referrals is via the NHS e-Referral Service (e-RS). However, if this is not possible, referrals can be sent to mindpro.ndservice@nhs.net
We can be found on e-RS under the following information:
- Service name ‘Neurodevelopment Service – Autism and ADHD – Mind Professionals – GFY02’
- Specialty ‘Children’s & Adolescent Services’
- Service Location ‘Provide Headquarters’.
- Referrals sent via post or My Care Bridge will not be processed.
- GPs must submit the referral through e-RS and ensure all required documentation is attached at the point of submission.
How to Refer via e-RS
To avoid the referral being “Returned to Submitter,” please ensure the following steps are followed:
- Search for Service: Locate ” Neurodevelopment Service – Autism and ADHD – Mind Professionals – GFY02″ within the e-RS.
- Upload all required documentation: Use the “Add Attachment” function to upload the completed Standard MSE CYP Referral Form along with all supporting questionnaires.
- Triage Only: Our service is listed for “Triage.” Once the completed documentation is reviewed, we will contact the family regarding their next steps.
The “Right First Time” Checklist
A referral is only considered “complete” when it contains all of the following documents in one e-RS submission. Please do not submit the referral until the school and parent sections are fully completed and returned to the surgery. If we receive an incomplete referral via e-RS, we may reject the referral.
- GP/Referrer Section: Outlining clinical history and the primary reason for referral.
- Parent/Carer Questionnaire: Including birth, medical, and developmental history.
- School/Education Setting Questionnaire: Providing essential evidence of traits in the classroom. The school must complete this section.
- SNAP-IV Rating Scales: Two copies required, one from the Parent and one from the Teacher/School.
Clinical & Administrative Requirements
- Aged 13+ Consent: If the patient is 13 or older, they must provide their own explicit consent on the form alongside their parent/carer.
- Parental Responsibility: Please list everyone with parental responsibility. If parents live apart, please confirm if we have consent to share information with both parties.
- Existing Private Reports: If a family has a previous private diagnosis, the ICB requires that the full report be attached to the e-RS referral for clinical review.
GP Letter Template: Managing Parent Expectations
One of the most common reasons for referral delay is a missing School Questionnaire. You can use the text below to help parents coordinate with their school:
“To help your GP submit a successful referral to Mind Professionals, we need a complete ‘evidence pack.’ This must include the School Questionnaire and the Teacher’s SNAP-IV scale. Please take this pack to your school’s SENCO or a teacher. Once they have completed their section, you have to return the entire form to the surgery so we can upload it to the NHS e-Referral Service (e-RS).”